As a business owner, your time is limited; you hired a team of
capable professionals because there's no way you can do it all. Even if your
organization runs like a well-oiled machine, there's usually at least one team
member who causes you more stress than the others.
You may not even realize it, but these "time-suckers"
hurt your business by drawing your attention away from the tasks you need to do
each day.
While there are many types of productivity-zappers in an
office environment, none are as disruptive as those who directly impact
strategic decision-makers. These three types of people should be removed from
your staff as soon as possible.
1. The
drama queen
If your office doesn't have a drama queen, consider
yourself lucky. Found in almost every group of people, these individuals live
life as though it's a reality show. They enjoy stirring things up, then sitting
back to watch the fireworks. You'll likely find yourself frequently breaking up
arguments between employees, only to find the resident drama queen at the heart
of it. Whether it's exposing what someone said about someone else or accusing
someone of neglecting his work, these individuals will constantly require your
attention as referee.
Unfortunately, drama queens do more than simply waste worker
productivity. Their behind-the-scenes conversations are often negative in tone,
and the attitude can be contagious. This is especially true if the drama queen
directs attention to the company's leadership, causing a general distaste for
management that leads to greater problems within the organization.
Managing drama queens can be a delicate situation, since much of
what they do is social. Some businesses have implemented no-gossip policies,
but these policies are usually impossible to legally enforce. They can also
lead employees to feel that their personal conversations are being monitored
and judged. Instead, employers should document the behaviors that have led to
incidents in the office and address themdirectly with the individual.
2. The
victim
One of the toughest challenges of managing people is knowing how
to handle the ones who like to play the victim. These people avoid
accountability for their own actions, preferring to blame others for bad
situations. They'll always have an excuse, and their constant complaints aren't
missed by their co-workers, who can even begin to develop their own victim
mentality as a result of seeing others do it.
Even stickier is the employee who seems to always have some
ailment. While every employer wants his staff to be as healthy as possible,
there are occasionally people who take advantage of the employer's generosity
by claiming an array of medical conditions that, over time, turn out to be
unfounded. Too often, the employer is left not knowing for certain if the
person is truly ill or is simply trying to take advantage of the system.
The overriding issue in the workplace is how the person's
actions are impacting the business as a whole. One person's chronic absences
and refusal to participate will eventually be noticed by other employees, who
likely will feel resentful about having to cover. To avoid issues, have a set policy
in place regarding absenteeism, making it clear that after a certain number of
days within a cycle, a doctor's notice will be required. When an assignment
impacts a vast majority of the staff, make it clear that everyone is required
to participate.
Keep careful documentation of each incident and, if issues
persist, have a talk with the employee about their issues. Make it clear that
if the person continues to miss work or decline to participate in work
assignments, action will be taken that may include termination. It's important
to review the Americans with Disabilities Act (ADA), since you'll be
required to provide accommodations if the condition falls into an area that
would be classified as a "major impairment."
3. The
nonconformist
These rebels without a cause are determined to break the rules,
from the simplest to the most complex. If you have a dress code that prohibits
T-shirts with slogans, this person will wear one every Friday. If you have a
set procedure for how tasks should be completed, they'll go off script every
time. While some businesses are less restrictive than others, every business
usually finds it must enact some rules to avoid problems and remain productive.
These employees seem to see "rules" as "control" and want
to battle you each step of the way.
Instead of engaging in a power struggle with these renegades,
determine if there are ways you can work with rebels rather than against them. Often a rebel is
nothing more than an independent thinker who wants to make a difference in the
world, rather than just following along with what others tell them. If you can
put these qualities to work for your organization, you may find you have an
employee who can help your organization grow.
Sometimes, however, the rebel mentality comes from someone who
takes it a step further and tries to take over. This person tends to come
across as a know-it-all, refusing to listen to instruction and instead choosing
to do things his own way. Worst of all, he may have appointed himself as a
leader within the organization, ordering other employees around. If given
enough time, this type of toxic behavior could drive some of your best
employees away.
Whether an employee's independent attitude is a benefit to your
organization or not, it can definitely take a toll on employee morale. As
others see that someone is violating company policies, they may begin to wonder
why they have to follow the rules when everyone else doesn't. For that reason,
you'll have to enforce your company policies in a uniform manner, whether it's
corporate dress code, office hours and attendance, meeting project deadlines,
or some other clearly outlined rule.
Conclusion
Employee management is one of the toughest challenges for
business owners. By identifying employees who drain productivity and slow your
business growth, you'll be able to remove them and bring in professionals who
will help you meet your long-term goals.
The best part is that you can easily update the software online whenever you want by downloading it onto your computer.
ReplyDeleteIf you're looking to work for someone else or if you've worked with some other business that required an NDA before working with them, you'll be glad to know that there is a non-compete agreement sample. If you want to get more interesting details about absence management system, visit this site right here.
ReplyDelete